Contact
Looking for technical support? Make sure to view the Resources page with helpful video guides. To request a demo or other enquiries please contact customer services at 0845 901 0227 or customerservices@swellaway.com
Head Office
Swellaway Ltd.Great Oak Farm Offices,
Mag Lane,
Lymm, Cheshire,
WA13 0TF
Contact
FAQs
-
Purchasing ProMOTION EV1
-
How do I buy ProMOTION EV1?
You can purchase the ProMOTION EV1 at the following link.
-
How much is ProMOTION EV1?
The ProMOTION EV1 elite package is £3,500 +VAT
-
What is included in the ProMOTION EV1 elite bundle?
The elite package includes: a therapy unit, 1 compression pump, 1 universal strap, 2 x batteries, 2 x compression wraps, carry case, mobile APP
-
When can I expect my ProMOTION EV1 to arrive?
Once your purchase has been confirmed and processed you will receive a delivery date and updates from our customer services department.
-
What is the returns policy?
Please see www.promotion.fitness/returns
-
What is the manufacture warranty?
Please see promotion.fitness/warranty
-
Device Usage
-
How do you charge the battery?
Please go to promotion.fitness/resources to watch a quick video on how to charge the battery.
-
How cold does the device go?
The device goes down to 60C. There are 3 different safety cut offs within the ProMOTION EV1 which are firmware, software and hardware to keep within the safety parameters.
-
How hot does the device go?
The device goes up to 400C. There are 3 different safety cut offs within the ProMOTION EV1 which are firmware, software and hardware to keep within the safety parameters.
-
Should I apply cold, heat or contrast therapy?
please visit our science page for more information promotion.fitness/science
-
What is the range of compression?
The compression range is from 20mmHg to 75mmHg
-
What are the default programs?
The default programs are as follows;
- Program 1 Cold – Temperature: 6°C / Compression: 75mmHg / Time: 20 mins
- Program 2 Hot – Temperature: 40°C / Compression: 30mmHg / Time: 20 mins
- Program 3 Contrast
- Temperature: 60C / Compression: 75mmHg / Time: 4 mins
- Temperature: 400C / Compression: 30mmHg / Time: 4 mins
- Temperature: 60C / Compression: 75mmHg / Time: 4 mins
- Temperature: 400C / Compression: 30mmHg / Time: 4 mins
- Temperature: 60C / Compression: 75mmHg / Time: 4 mins
-
What sizes are available in the wraps?
The cylindrical wraps are available in a S/M & M/L
-
Can you apply the product directly on the skin?
Yes you can apply the product directly to the skin as our temperature settings are within strict safety parameters.
-
How do you clean the ProMOTION EV1?
You can clean your ProMOTION EV1 therapy unit, universal strap and batteries by wiping down with a clinell wipe (or similar) In order to clean the compression wraps you can wipe down with a clinell wipe (or similar) or by submerging in water, once you have removed the other components and placed the bung over the pump area.