Contact

Looking for technical support? Make sure to view the Resources page with helpful video guides. To request a demo or other enquiries please contact customer services at 0845 901 0227 or customerservices@swellaway.com

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Head Office

Swellaway Ltd.
Great Oak Farm Offices,
Mag Lane,
Lymm, Cheshire,
WA13 0TF

Contact

0845 901 0227 customerservices@swellaway.com

Innovative therapy on the move

FAQs

  • Purchasing ProMOTION EV1

    • How do I buy ProMOTION EV1?

      You can purchase the ProMOTION EV1 at the following link.

    • How much is ProMOTION EV1?

      The ProMOTION EV1 elite package is £3,500 +VAT

    • What is included in the ProMOTION EV1 elite bundle?

      The elite package includes: a therapy unit, 1 compression pump, 1 universal strap, 2 x batteries, 2 x compression wraps, carry case, mobile APP

    • When can I expect my ProMOTION EV1 to arrive?

      Once your purchase has been confirmed and processed you will receive a delivery date and updates from our customer services department.

    • What is the returns policy?

    • What is the manufacture warranty?

  • Device Usage

    • How do you charge the battery?

      Please go to promotion.fitness/resources to watch a quick video on how to charge the battery.

    • How cold does the device go?

      The device goes down to 60C. There are 3 different safety cut offs within the ProMOTION EV1 which are firmware, software and hardware to keep within the safety parameters.

    • How hot does the device go?

      The device goes up to 400C. There are 3 different safety cut offs within the ProMOTION EV1 which are firmware, software and hardware to keep within the safety parameters.

    • Should I apply cold, heat or contrast therapy?

      please visit our science page for more information promotion.fitness/science

    • What is the range of compression?

      The compression range is from 20mmHg to 75mmHg

    • What are the default programs?

      The default programs are as follows;

      • Program 1 Cold  – Temperature: 6°C / Compression: 75mmHg  / Time: 20 mins
      • Program 2 Hot –  Temperature: 40°C / Compression: 30mmHg / Time: 20 mins
      • Program 3 Contrast
        • Temperature: 60C / Compression: 75mmHg / Time: 4 mins
        • Temperature: 400C / Compression: 30mmHg / Time: 4 mins
        • Temperature: 60C / Compression: 75mmHg / Time: 4 mins
        • Temperature: 400C / Compression: 30mmHg / Time: 4 mins
        • Temperature: 60C / Compression: 75mmHg / Time: 4 mins
    • What sizes are available in the wraps?

      The cylindrical wraps are available in a S/M & M/L

    • Can you apply the product directly on the skin?

      Yes you can apply the product directly to the skin as our temperature settings are within strict safety parameters.

    • How do you clean the ProMOTION EV1?

      You can clean your ProMOTION EV1 therapy unit, universal strap and batteries by wiping down with a clinell wipe (or similar) In order to clean the compression wraps you can wipe down with a clinell wipe (or similar) or by submerging in water, once you have removed the other components and placed the bung over the pump area.