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FAQs

• Purchasing ProMOTION EV1

• How do I buy ProMOTION EV1?

  We offer a range of ways to get your ProMOTION EV1, including purchasing outright, rental and financing.

  Find the right way for you here.

• How much is ProMOTION EV1?

  ProMOTION EV1 retails at £3,500 and UK orders are subject to VAT at the current rate. We are happy to support export orders which will be £3,500 plus local import tax/duties. 

  Please Contact us for further information on taxes and shipping costs for International orders.

  Click here to find out about current offers and promotions

• What is included in the ProMOTION EV1 elite bundle?

  The elite package includes: a therapy unit, 1 compression pump, multiple straps of different lengths, 2 x batteries, 2 x compression wraps, a carry case, and our free mobile APP.

• When can I expect my ProMOTION EV1 to arrive?

  For UK orders we usually ship next day.

  Once your purchase has been confirmed and processed you will receive a delivery date and updates from our customer services department.

  Delivery on International orders will vary depending on country. Please speak to our customer services team for an estimated delivery date.

• What is the returns policy?

  Thinking of returning your ProMOTION EV1? Please get in touch with our customer services team and we will be happy to help.

  Our full returns policy (for business and consumers ) can be found here.

• What is the manufacture warranty?

  When you buy from us you can buy with the reassurance that our technology goes through rigorous testing and is built to last. 

  In the unlikely event that your device does develop a fault we offer a 12 month manufacturers warranty on the ProMOTION EV1 from the date of delivery as standard.

  If you are having a problem with your device, please get in touch and we’ll be happy to help.

  Read the full terms and conditions of our Warranty policy here.

• Device Usage

• How do you charge the battery?

  Please go to promotion.fitness/resources to watch a quick video on how to charge the battery.

• How cold does the device go?

  The device goes down to 6⁰C. There are 3 different safety cut offs within the ProMOTION EV1 which are firmware, software and hardware to keep within the safety parameters.

• How hot does the device go?

  The device goes up to 40⁰C. There are 3 different safety cut offs within the ProMOTION EV1 which are firmware, software and hardware to keep within the safety parameters.

• Should I apply cold, heat or contrast therapy?

  please visit our science page for more information promotion.fitness/science

• What is the range of compression?

  The compression range is from 20mmHg to 75mmHg

• What are the default programs?

  The default programs are as follows;

  • Program 1 Cold  – Temperature: 6°C / Compression: 75mmHg  / Time: 20 mins
  • Program 2 Hot –  Temperature: 40°C / Compression: 30mmHg / Time: 20 mins
  • Program 3 Contrast
    • Temperature: 6⁰C / Compression: 75mmHg / Time: 4 mins
    • Temperature: 40⁰C / Compression: 30mmHg / Time: 4 mins
    • Temperature: 6⁰C / Compression: 75mmHg / Time: 4 mins
    • Temperature: 40⁰C / Compression: 30mmHg / Time: 4 mins
    • Temperature: 6⁰C / Compression: 75mmHg / Time: 4 mins

• What sizes are available in the wraps?

  The cylindrical wraps are available in a S/M & M/L

• Can you apply the product directly on the skin?

  Yes you can apply the product directly to the skin as our temperature settings are within strict safety parameters.

• How do you clean the ProMOTION EV1?

  You can clean your ProMOTION EV1 therapy unit, universal strap and batteries by wiping down with a clinell wipe (or similar) In order to clean the compression wraps you can wipe down with a clinell wipe (or similar) or by submerging in water, once you have removed the other components and placed the bung over the pump area.